Privacy Policy & Data Protection

1. Compliance with Digital Personal Data Protection (DPDP) Act, 2023

At Custom Furniture Store (“Data Fiduciary”), we respect your privacy and are fully committed to protecting your personal data in accordance with India’s Digital Personal Data Protection (DPDP) Act, 2023 and applicable privacy laws.

This Privacy Policy explains how we collect, process, store, and protect the personal data of users, customers (“Data Principals”), and visitors accessing our platform via store.ansarapps.com or custom domain.

2. Personal Data We Collect

We collect only the minimum necessary personal data required to manufacture, customize, and deliver your sofa orders and provide live workshop tracking updates:

• Contact Data: Mobile phone number (used for secure 6-digit OTP verification and WhatsApp live tracking notifications).
• Shipping & Delivery Data: Full name, delivery address, pincode, and contact email.
• Order Customization Details: Custom dimensions (Length $\times$ Width), fabric swatch selections, and leg/cushion options.
• Payment Data: Payment transaction reference IDs processed securely via Razorpay (we do NOT store credit/debit card numbers or UPI PINs on our servers).

3. Purpose Limitation & Processing

Your personal data is processed strictly for the following specified purposes:

4. Data Principal Rights under DPDP Act 2023

As a Data Principal under the DPDP Act 2023, you hold the following statutory rights regarding your personal data:

• Right to Access: You may request a summary of personal data being processed by us.
• Right to Correction & Completion: You may request updating or correcting incomplete or inaccurate personal data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data when it is no longer necessary for order fulfillment or legal retention.
• Right to Withdraw Consent: You may withdraw your consent for non-essential processing at any time.
• Right to Grievance Redressal: You have the right to readily available grievance redressal provided by our Data Protection Officer.

5. Third-Party Service Providers

We share personal data only with trusted infrastructure partners essential for operating our platform:

• Razorpay: Payment processing gateway (256-Bit SSL Encrypted).
• WhatsApp Business API: Automated stage photo alerts and dispatch updates.
• Logistics Partners: Freight carriers responsible for home delivery.